We have a 30-day return policy, which means you have 30 days after the delivery date of your item to request a return. 

To start a return, you can contact us at returns@virtumade.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1. Refunds 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.

If approved, you will be notified by email and automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund (typically 3 to 7 Business days).

Shipping charges for expedited domestic shipments and all international shipments are only refunded in the event we inadvertently sent the wrong item(s) or if the item(s) sent are found to be defective.

 

2. Exchange 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

3. Defective items and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If an item breaks due to defects, you have up to 90 days from the delivery date to request a replacement item.  We will send you a replacement item free of charge as soon as we receive your return of the defective item. 

 

4. Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards, unless you were shipped the wrong item, or the item was defective.

 

You can always contact us for any return questions at returns@virtumade.com.